TERMS & CONDITIONS

 

Welcome to the South Crofty Collection website terms and conditions of use.

These terms and conditions apply only to this website, and by using this website you agree to be bound by these terms and conditions of use. If you do not agree to be bound by these terms and conditions, do not use this website.

The website www.croftytin.co.uk is operated by Wheal Jane Services Ltd t/a South Crofty Collection, Wheal Jane Earth Science Park, Baldhu, Truro, Cornwall, TR3 6EH.

 

General email address:       contact@southcroftycollection.co.uk

Telephone number:             01872 560200

Registered in England no:  4037548

VAT number:                        760412948

 

DISCLAIMER

Whilst all reasonable care is taken to ensure the accuracy of the contents and information on this website, South Crofty Collection cannot accept liability for any loss arising out of direct or indirect use of this information.

South Crofty Collection reserves the right to modify or withdraw this website or any part of this website or its contents, including but not limited to the pricing, product specifications, promotions and discounts, references, text or graphics, at any time without prior notice. 
South Crofty Collection also reserves the right to make any changes to our terms and conditions or our privacy policies from time to time. It is your responsibility to check if these policies have changed and decide whether to accept these changes.

If you do not accept any changes to our terms or policies, do not use this website. 
By agreeing to these terms and conditions, you confirm South Crofty Collection will not be held liable to you or any third party for any such modifications, changes or withdrawals.

 

COPYRIGHT NOTICE

All content, copyright and intellectual property displayed on this website shall remain the property of South Crofty Collection. Unless expressly authorised to do so, you may not copy, reproduce or republish any part of this website, nor may you use any of the content of this website for the purposes of promoting or endorsing yourself or any third party.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence. Your use of this website and any dispute arising out of such use of this website is subject to the laws of the United Kingdom.

 

INDEMNITY

By agreeing to these terms and conditions, you agree to indemnify us against any claims, losses, liabilities, damages and expenses (including legal fees) arising out of your use of this website.

 

OUR GUARANTEE

We make every effort to ensure the content displayed on our website is as accurate and complete as possible.

Please note that because our products are handmade, there may be a small amount of variation between individual items. We cannot guarantee that products will exactly match those seen in photographs displayed on our website as web pages and images are rendered differently depending on the computer monitor used. Product dimensions given are also an approximation, and products may not be photographed to scale or to represent actual size.

All information presented on our website is accurate and correct to the best of our knowledge at the time of publishing.

 

PRICING, PAYMENT AND ORDERING

All prices displayed on this website are in Pounds Sterling (GBP) and are inclusive of VAT. All prices on this website are subject to change without prior notice.

Payment for all purchases must be made in full at the time of ordering. Our website uses the secure gateway Worldpay which encrypts your card details to keep them safe. South Crofty Collection staff do not see or store your card details. 


Should your order need to be cancelled, either by us or by you, we will issue you a full refund for the amount that has been charged to you. Please be aware that this only applies prior to your order being dispatched. If your order has already left us and is being delivered to you, we cannot issue a refund until it is returned to us. 
Please be aware that, depending on your bank, it may take several days for a refunded amount to become available again in your account.

Once you have placed an order with us through our website, you’ll receive a confirmation email containing the details of your order. Please be aware that all orders are subject to stock availability.

 

DELIVERY

We deliver to addresses worldwide. Delivery to addresses located on the United Kingdom mainland is free of charge for standard delivery by Royal Mail 2nd Class service if you have spent £20 or over. Delivery within the UK using the Royal Mail Standard service (for orders under £20) and Royal Mail Next Day Guaranteed service incurs a charge. Please see our Delivery and Returns page for details.

Deliveries to addresses outside of the United Kingdom mainland incur a charge. Please see our Delivery and Returns page for details.

Delivery times in the UK are dependent on the Royal Mail delivery service. Once an order has been dispatched we have no control over its whereabouts or the speed at which it is delivered.

Royal Mail Next Day Guaranteed Delivery is only guaranteed for orders made before 3pm Monday to Thursday. If an order is placed after 3pm, it may be processed the next day and therefore would not arrive until the day after. For orders placed on a Friday, there can be no guarantee that Royal Mail will make a delivery on the Saturday.

South Crofty Collection is not liable for failure by Royal Mail to deliver an item on time. 
However, if you pay for the Royal Mail Next Day Guaranteed service before 3pm and we fail to dispatch it the same day, we will then issue a full refund for the postage charge incurred.

Please be aware we are closed on weekends and Bank Holidays. Orders received during those times will be processed the next working day.

 

RETURNS AND REFUNDS

You can return any unworn item for an exchange or refund within 28 days of purchase. Please send the item by Recorded Delivery and enclose a brief covering letter that includes your name, address and a contact number/email, along with the reason for the return and whether you wish to exchange or receive a refund. Once the item has been received, we will process the exchange/refund for you.

Please be aware that items that arrive damaged will not be refunded. The postage cost will not be refunded.

Unfortunately we are unable to accept earrings for exchange or return for hygiene reasons, unless they prove faulty.

In the unlikely event an item does prove faulty, we will be happy to repair or replace as appropriate at no cost to you. This does not cover general wear and tear.

Please be aware that some items may have been discontinued, and in this case we will endeavour to repair or replace the item subject to availability.

If you wish to contact use regarding a return, exchange, refund or repair, please use the contact form, email us on contact@southcroftycollection.co.uk or call us on 01872 560200.

 

PRIVACY AND COOKIE POLICIES

These terms and conditions are separate to our full Privacy Policy and Cookie Policy. Please read these policies to ensure you agree to their terms.

 

QUERIES

If you have any queries about our website or these terms and conditions, please use our Contact Form, email us at contact@southcroftycollection.co.uk, or write to us at Wheal Jane Earth Science Park, Baldhu, Truro, Cornwall, TR3 6EH.

None of the above terms and conditions affect your Statutory Consumer Rights.

Terms Last Updated: 07th October 2019

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