Customer ReviewsThe 10th Wedding Anniversary Guide

 Deborah

The hammered heart arrived safely yesterday... and I love it! Sincere thanks for all your help with this... it is much appreciated. Your service and attention to detail has been far superior to that which I have (not!) received from many large companies recently. I'm going to treat myself to some earrings when I can!

 

Leanne

Excellent customer service. My daughter's necklace broke and as they were unable to fix it, they replaced if for free. Would definitely recommend them to anybody. Beautiful jewellery and will definitely buy from them again.

 

Stu

Thank you very much for your assistance. All of the team have been very easy to deal with. Good customer service is so hard to find these days. I'll be sure to recommend your company at every opportunity.

 

J

Thank you! Yours has been excellent customer service, which is much appreciated. I look forward to the delivery.

 

Stu

Thank you very much for your assistance. All of the team have been very easy to deal with. Good customer service is so hard to find these days. I'll be sure to recommend your company at every opportunity.

 

Richard

Absolutely fantastic customer service. I contacted South Crofty on the off chance that they could replace a stone in a heart necklace that I bought for my wife as an anniversary present. I expected to have to pay but as it was a special gift it was fine with me. They pointed out there was a lifetime warranty on the product which was a pleasant surprise, then explained the returns procedure. What I wasn't expecting was the follow up email to confirm that it had arrived which explained the repair process plus the later email saying the repair was complete and it was being dispatched. It's a shame that this level of customer service is the exception rather than the norm but it does show how some companies can set themselves above the rest. Many, many thanks.

 

Liz

Brilliant communication and follow up; your company took a pair of old cuff links, possibly 20 years old , that were broken, they had them repaired, cleaned and posted back to us by secure postage without any charge at all. Sadly it is an extremely rare occurrence these days to find such service and customer care especially after 20 years or so, our grateful thanks to Heather and the repair team at South Crofty. We look forward to our next visit and we will be telling everyone!

 

Valerie

On Thursday 27th April I placed an order for a mistletoe Christmas decoration at about 15.20 pm. It was delivered at about 10.00am the next day. Thank you for such brilliant service. I was really pleased especially as I have bought it as a gift for my son, who was a miner at South Crofty, and his wife for their 10th wedding anniversary in a few days time.
Thank you very much

 

Karen

Received today with many thanks.
I cannot wait to see my husbands face when he receives his Anniversary present, I just know he will love them, beautifully presented. Such speedy service too.

Thank you very much

 

Lalenya

Thank you. I am so glad I found the perfect 10th Wedding anniversary gift for later this month!

 

Kayley

Amazing service! Ordered one of your gorgeous decorations yesterday at 1pm for a 10th wedding anniversary gift for my best friend - formerly of beautiful Cornwall - arrived at 10am this morning. Phenomenal service! Thanks so much - what a lovely Easter/wedding anniversary parcel they'll be receiving in a few days!

 

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