Delivery & ReturnsThe 10th Wedding Anniversary Guide

DELIVERY

 

PLEASE NOTE

Due to the current Covid19 situation we have had to limit the amount of postal deliveries we can make. Items will now be dispatched on a Monday and a Thursday, however we will send them by first class rather than second class to expediate delivery.


UK Delivery

Order before 2pm for same day dispatch. We are closed Saturdays, Sundays and Bank Holidays. Orders received during these times will be processed the next working day.

Royal Mail 2nd Class delivery is free on all orders over £20. For orders under £20, there will be a shipping fee of £2.90. Expected delivery time within the UK is 3-5 working days.
Royal Mail Guaranteed Next Day Delivery is also available for purchases made before 2pm at a cost of £7.00. A signature will be required to accept delivery.
Royal Mail Guaranteed Saturday Delivery is available for purchases made before 2pm on a Friday at a cost of £17.50. A signature will be required to accept delivery.


International Delivery
All international deliveries will require a signature upon receipt. Tracking services will be provided where possible, but please be aware that some countries do not support mail tracking services. For further details, please visit the Royal Mail website.

Europe - £9.00. Expected delivery time is 7-14 working days.
Rest of world - £10.00. Expected delivery time is 14-21 working days.

RETURNS


Can I return an item?

Should an item be faulty we will happily replace or refund the item. Please send your item by recorded delivery and enclose a brief covering letter that includes your name, address and a contact number/email, along with the reasons for return. Our returns address is:

Office 26 Victoria Commercial Centre

Station Approach

Victoria

Roche

St. Austell

Cornwall

PL26 8LG

Please be aware that items that arrive damaged will not be refunded.


Queries

If you have any queries, please contact South Crofty Collection on 07468 479 108 or email contact@southcroftycollection.co.uk.

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